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Look below for answers to frequent questions. If you don't see
your issue addressed here, please contact
us.
Membership
Phone Cards Ordering and Shopping
About Our Site
| What's
an Membership? |
Memberships
make online shopping safe and easy.Is a profile of information
about your account that is stored on our secure servers.
It can only be accessed by entering your user name and password.
An Membership makes it easy to place orders because it eliminates
the need to re-key your shipping, billing, payment and account
information each time you place an order. Memberships also
enable you to check the status of any order you place with
www.ringmycountry.com,
Click here to create
an Membership. |
| How
do I use my Phone Card? |
|
Here are the steps to follow:
- Dial the toll free access number.
- When prompted, enter your PIN number or authorization
code
- When prompted, dial the destination number: For US
calls 1 + Area Code + Number, International calls 011
+ Country Code + City Code + Number
- To place another call, press ##.
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| How
Many minutes each Denomination provides? |
| The number of minutes available
is determined based on the rate to the country you are calling.
Each time you use you Phone Card to place a call, the number
of minutes available for that particular call will be calculated
and announced to you before the call connects. |
| How
can I Pay for Phone Card(s)? |
We accept VISA,MasterCard,American Express And Discover.
You may also mail us a check or money order. We will credit your account on our website and you can start purchasing cards. You will also enjoy no processing fees and express checkouts if you mail us a check or money order. Your applied credit will not expire and you may purchase in parts. |
| Why
is my credit card declined / rejected? |
| We have address verification
system in place, if rejected please verify information you
entered is correct and it should match with your credit
card billing information. If you are declined again, please
contact your credit card issuer. |
| How long will it take to receive Phone Card? |
| If you are a first time customer
we will call and verify your order during normal business
hours and once your account is complete than your account
will be setup for immediate PIN delivery, all future orders
will be sent automatically within seconds. |
| When I try to call I get the message: " you call cannot
be completed as dial?" Why? |
| Please follow the exact instructions
we emailed you when you purchased your Phone Card. You may
have misdialed your destination number. Also be aware that
some pay phones and cellular phones have restrictions. Check
the number and dial again if the problem persists call the
customer service of the service provider of the phone card.
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| I am traveling to another country. What should
I do? |
| Depends, some of our phone
card works from many different countries, please check product
detail for the product you are interested in "Rates may
vary when you call from or access phone cards from different
countries". Remember, your phone card can be accessed or
used anywhere in US. |
| How
to find out my access number? |
| When you purchased your phone
card, we displayed it on your screen so that you can write
it down or print it. In addition, we emailed it to you.
You can view it again by clicking on the order status "access
number" or browse the product detail to get only your access
number. |
| Can I safely enter my credit card number on your
website? |
| Yes. All online transactions
at www.ringmycountry.com web site are handled with highest
industry-standard SSL encryption as we take the issue of
security seriously. Every time you send us your credit card
number and your billing and shipping information, We have
taken security very seriously and incorporated microsoft
SSL (security Socket Layer) into our website that we created.
This uses a 128-bit encryption code to ensure the highest
level of security. We use the industry-standard Secure Sockets
Layer (SSL) technology to prevent the information from being
intercepted. Also, your credit card number is encrypted
when your order is stored. |
| What
if I make a mistake while purchasing? |
| Don't worry! If the PIN is
not delivered or display after the transition is completed
we can change your order. If the PIN is delivered or display
it means it cannot be returned, exchanged or refunded, as
all sales are final at ringmycountry.com. |
| When
I purchase a Phone Card, will I get a Phone card in the
mail? |
| As soon as your online transaction
is complete, you will be able to view the Toll Free Access
number and your PIN number(s) right on the screen or A follow-up
email will also be sent to you, so you can save a copy of
your Credit Card Transaction and your Phone Card(s). ( For
your Security, only last 4 digits of your credit card number
will be included on the email). |
| Do
Rates differ depending on the time of the day of the day
of the week? |
| No. The Phone Card we carry
has 24 Hours a day, 7 days a Week you enjoy same Rates as
listed. We strive to maintain up to date information about
rates on our website as carriers and service providers reserves
the right to change rates any time it is recommended to
check with customer service of the service provider of card
for up to date rates information. |
| Is
your site secure? |
| Yes. Your personal information
is stored safely behind our firewall. All online transactions
at www.ringmycountry.com web site are handled with highest
industry-standard SSL encryption as we take the issue of
security seriously. Every time you send us your credit card
number and your billing and shipping information, We have
taken security very seriously and incorporated Microsoft
SSL (security Socket Layer) into our website that we created.
This uses a 128-bit encryption code to ensure the highest
level of security. We use the industry-standard Secure Sockets
Layer (SSL) technology to prevent the information from being
intercepted. Also, your credit card number is encrypted
when your order is stored. |
| How do I know that my transaction is secure? |
| We employ the latest 128-bit
encryption technology in all areas of the site, which requires
you to provide your personal or account information. These
include online ordering, order status, catalog requests
and most contest forms. This is done to protect you from
unauthorized use of the information you are sending to our
server. To make sure you have the latest security features
on your browser, download and install the latest version
of your favorite browser, Microsoft Internet Explorer, or
Netscape Communicator. |
| What
will my information be used for? |
| Personal information given
to us for ordering on www.ringmycountry.com is not shared
with any other entity without your permission. It is used
for processing your order and for customizing your experience
at www.ringmycountry.com |
| How
is your site developed? |
| Our site is developed by an in-house team
of programmers, HTML experts, product specialists, writers,
and designers. Full specifications on the hardware and software
we use can be found in the Web site profile. |
| What
is a cookie? |
| A cookie is a very tiny piece
of text Web sites place on your computer's hard drive. You
can choose whether or not to receive these files by configuring
your browser. Ordering online requires you to accept cookies.
On most browsers, the default settings enable you to accept
cookies, so if you haven't changed your defaults, you most
likely don't have to do anything to ensure that your browser
accepts cookies. The text in a www.ringmycountry.com cookie,
by itself, only tells us that you have visited our site
before. It does not store any personal information such
as your e-mail address, street address, or phone number.
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| What
if I do not accept the cookie? |
| If you choose not to accept
a cookie you will not be able to purchase any products online,
check order status online, or use the Buyers' Alert feature.
You can shop online, however, and call in your order without
using cookies. |
| How can I control which cookies I accept? |
| Your ability to control the
cookies you accept depends on the type of browser you are
using. If you are using Internet Explorer V3.0, choose View
and then Options on your top navigation bar. Once in Options,
click the Advanced tab and you will be given the option
to check the box titled "Warn before accepting cookies."
If you are using Internet Explorer V4.0, choose View and
then Internet Options on your top navigation bar. Once in
Internet Options, click the Advanced tab and scroll down
to the yellow exclamation icon under Security. There you
will be given three different options to regulate cookies.
If you are using Netscape V3.0, you will need to find the
cookie file on your hard drive. Netscape V3.0 groups all
cookies into one file on your hard drive. Therefore, to
regulate cookies you will need to locate them on your hard
drive under the file cookie.txt on Windows Operating Systems
or magiccookie on a Macintosh. If you are using Netscape
V4.0, choose Edit and then Preferences on your top navigation
bar. Once in Preferences, click Advanced located on the
tree. This will give you four options to regulate cookies.
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